The Information Management Agenda…It’s Plural

CIOs must balance managing internal IT systems with creating business technologies that help win, serve and retain customers, says George Colony, the CEO of Forrester Research. “If you’re a great leader, you should be able to handle two agendas simultaneously.”
-WSJ, February 4, 2015

I had a good laugh at this quote because the CIO’s and IT professionals that I know handle a couple of dozen agendas simultaneously! However, it did make me sit back and ask myself:

What are the Information Management agenda(s) in a typical global organization?

Complex IM AgendasWe compiled a list of information management agendas that are deeply impacting today’s organizations and their executives. It was more of a brainstorm and reflection than a primary research effort. But it is based on many of our clients’ requests for assistance. What is surprising is the shear number of information management agendas that face today’s company and even the effort that goes into prioritizing these challenges, as they can’t all be tackled at the same time.

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Big Wheel Keep on Rolling: Implementation Balance is the Key to IG and ECMS Success

Information Governance wheel

The big wheel keeps on turning

ECMS AND IG EFFORTS ARE MORE SUCCESSFUL OUTSIDE OF THE US

US-Based IT groups are enamored with technology. We love the ‘new, shiny object’ and spend enormous amounts of money on the latest and greatest. We believe that having the newest and best hardware and software provides with us a greater chance of success and competitive advantage. However, in our experience, it is almost exactly opposite for ECMS and IG efforts. We’ve generally found that the greater the spending on technology, the less chance the ECMS or IG project will be successful.

As both a rookie and highly experienced ECMS and IG consultant, I have been fortunate enough to have worked and lived abroad as an expat. Of my 20 years of doing ECMS and IG work, about 8 years was spent working for clients outside of the US. Most of that time was for clients within the Commonwealth countries, such as the UK, Canada, and Australia. A global perspective is the one thing that one obtains from living and working outside of the US. And I gained a great deal of perspective that has helped us drive successful ECMS and IG implementations for years. We’d like to share some of that perspective with you.

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The Role of Indemnification in Cloud Data Storage

cloud data storage

Storing data in the cloud

Content and regulatory compliance woes can hit businesses deep in the pocket, and data security and compliance is a growing concern across all industries. One way companies can protect themselves is by negotiating strong indemnification agreements as part of any contract involving outsourced storage and handling of their data, documents, and records by cloud vendors.

Why Indemnification for Information Management?

The cost of a data breach, accidental exposure, spoliation, or inappropriate record loss can be as much as the cost for a lawsuit in some instances. Recent data exposures have cost companies millions of dollars in legal fees and fines, and that doesn’t even include financial impact to brand value or the cost of communication and customer retention following a data breach. [Read more…]