ECMS Program Mgmt.

rendered concept of a PDCA Lifecycle (Plan Do Check Act)Content, document and social media design and implementation projects generally follow standard IT methodologies and are quite adaptable to more iterative approaches, such as Agile. However, there are some key important differences. Content, document and social implementation projects are heavily focused on the users’ roles. A single user can play multiple roles and each of these roles needs to be cared for and addressed in the content environment. In addition (and not surprisingly) there is an intense and unrelenting focus on the content in these projects. This means that before the technical design is started comes the complete understanding of which content items and documents are necessary to support the user’s role. How is the content going to be provisioned (i.e. either migrated or created)? How is it going to be categorized? How is it going to be controlled? How will this type of user access content? And so on.

Technology challenges do exist on content projects. However, these challenges are a relatively minor compared to content challenges. Our clients experience far fewer technology issues today because the vendor products are much more mature than even five years ago. The other challenges haven’t abated. In many instances, the non-technical challenges have grown more complex due to additional business drivers, such as records management.

The skill sets required to lead, manage and conduct content projects are unique. They require an intimate understanding of the most recent content technologies and their limitations. They also require a comprehensive understanding of the non-technical content challenges and their solutions.

The good news is that InFuture LLC personnel have led, managed and participated in hundreds of content management projects in dozens of industries. Our people know how to help our clients lead and manage document and social project designs and implementations. We come fully prepared with successful project planning deliverables from prior projects and the skills to help our clients easily traverse the most difficult and complex areas of content management implementations.

Successful content project budgets generally have the following allocations:

  • 30-35%% related to technology costs, including hardware, software and implementation;
  • 30-40% allocated to content design, content architecture and content provisioning;
  • 15-20% for organizational change management and business readiness;
  • 10% for program management; and
  • 5% or so for long-term governance and success measurement.