Knowledge Mgmt.

KMKnowledge Management (KM) has morphed and matured significantly over the past 18 years. Moving from the goodness and kumbaya of sharing, KM approaches and methods now support the latest innovations in social media, call center agent systems and enterprise content management and document management systems.

Yesterday’s KM approaches have direct applicability and usefulness in today’s most complex and valuable social, content and document projects. KM methods ensure that the users’ content is relevant and up-to-date, that information is categorized appropriately and that results and metrics are measured accurately. Integration of document, social and content technologies and capabilities with KM’s proven approaches result in an environment that provides real demonstrative ROI to the organization.

The key is knowing which of the 25+ types of KM approaches and tools to use in combination with the appropriate technologies to create your successful social, document or content solution.

At InFuture LLC, we believe that a solid technical infrastructure (including a capable content management software package) is absolutely critical for a strong social, document or content environment. However, a solid technical infrastructure provides little value for the company if the appropriate KM and other non-technical capabilities are not integrated into the project from its inception. Such non-technical capabilities allow us to create new content solutions that directly support the goals of the department, business unit and the organization.

InFuture LLC’s roots are in KM and we’ve been a leader in KM since its beginning. Today, many of our proven content, document and social approaches are based on KM strategies used successfully for previous clients and employers. These approaches, combined with our deep understanding of leading content technologies allow us to help our clients create a complete, long-term environment and solution. Our consultants bring decades of experience to your most challenging efforts along with all the required templates and deliverables.

If most of the discussion around the table is about the technology, realize that multiple content technologies can do what you are planning to do. Spend less than 30% of the time talking about technology and the remainder discussing the non-technical areas required to obtain actual, real business results.