Big Wheel Keep on Rolling: Implementation Balance is the Key to IG and ECMS Success

Information Governance wheel

The big wheel keeps on turning

ECMS AND IG EFFORTS ARE MORE SUCCESSFUL OUTSIDE OF THE US

US-Based IT groups are enamored with technology. We love the ‘new, shiny object’ and spend enormous amounts of money on the latest and greatest. We believe that having the newest and best hardware and software provides with us a greater chance of success and competitive advantage. However, in our experience, it is almost exactly opposite for ECMS and IG efforts. We’ve generally found that the greater the spending on technology, the less chance the ECMS or IG project will be successful.

As both a rookie and highly experienced ECMS and IG consultant, I have been fortunate enough to have worked and lived abroad as an expat. Of my 20 years of doing ECMS and IG work, about 8 years was spent working for clients outside of the US. Most of that time was for clients within the Commonwealth countries, such as the UK, Canada, and Australia. A global perspective is the one thing that one obtains from living and working outside of the US. And I gained a great deal of perspective that has helped us drive successful ECMS and IG implementations for years. We’d like to share some of that perspective with you.

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Records Management Challenges When Using Cloud Vendors

Records_management_challenges

Records Management Cloud Challenges

From healthcare to retail, records management is a growing challenge for companies of all types and sizes. HIPPA, PCI, and other regulations put responsibility on companies to safeguard customer data. Those requirements extend to data housed on cloud servers or with cloud vendors, but extending compliance and legal procedures to your cloud vendor isn’t always easy.

Enterprise Content Management Responsibilities

Enterprise content management, or ECM, duties usually fall to a group of individuals in departments such as knowledge management, record management, or corporate compliance. Best practices often keep several departments involved to help manage technical, production, and legal requirements related to records. [Read more…]