• Automating HR Processes

    One of the largest institutes of the National Institutes of Health needed to address significant inefficiencies with a manual, time-intensive, and clerical processing of its personnel career appointments and salary activities outside the standard GS-level pay standards. With up to 30 different individual transactions and efforts underway at any given time, it was impossible to… Continue Reading

    Automating HR Processes
  • Contact Agent Support

    A large industry-focused software development firm with multiple products needed to improve its overall customer service. Web-based support content was out of date and divergent from the information available to the call center agent. Much of the content available to both the customer and the agent was written at a level that was either too… Continue Reading

    Contact Agent Support
  • ECMS Portal Strategy

    A large property insurance provider needed a cohesive enterprise content management approach and architecture. Multiple homegrown, COTS and cloud-based content and document packages were in use across the enterprise. While these systems were satisfying individual user groups’ business requirements, the use of a divergent, disconnected, and isolated content solutions by these groups continued to further… Continue Reading

    ECMS Portal Strategy
  • Records Management

    A mid-size biotechnology company needed to address specific information governance and technology issues that impeded its ability to comply with FDA and legal litigation requirements. Areas of concern included the inability to quickly provided content and documents during an e-discovery process and the significant work effort necessary to file timely FDA regulatory documents of almost… Continue Reading

    Records Management
  • R&D Portal & Taxonomy

    A rapidly growing mid-size pharmaceutical company needed to address its substantial expanding R&D and QA document library. Multiple versions of R&D content were spread across 9 different discovery groups, replicated in hundreds of shared folders, partially stored in SharePoint, on personal hard drives and in Outlook mailboxes.  Group A had no ability to find content… Continue Reading

    R&D Portal & Taxonomy
  • Phase 0™

    Sometimes one of the biggest challenges on a social media, document or content project is just knowing where to start an ECMS effort! Often new content efforts are preceded by the following questions: How large is the initial Phase 1 project and what is the scope of the entire project? Which group should be the… Continue Reading

    Phase 0™